This Privacy Policy outlines the principles and procedures adopted by Candyland casino (“the Company”, “we”, “us”, or “our”) regarding the collection, use, storage, and protection of personal information of users (“you”, “your”) who access and use the website candyland.casino (“the Site”). This policy has been developed in accordance with applicable Australian privacy laws and regulations to ensure the transparency and security of your personal data.
1. Collection of Personal Information
Candyland Casino collects personal information that is necessary for the creation and management of user accounts, the provision of gambling services, customer support, and compliance with legal and regulatory requirements. The types of personal data collected may include, but are not limited to: full name, date of birth, residential address, email address, phone number, government-issued identification documents, payment and transaction data, device and browser information, and IP address.
2. Use of Personal Information
The personal information collected by Candyland Casino is used for the following purposes: (a) to verify the identity and age of users; (b) to manage user accounts and gaming activity; (c) to process financial transactions, including deposits and withdrawals; (d) to provide customer support and respond to inquiries; (e) to detect, prevent, and investigate fraudulent or illegal activities; (f) to comply with legal obligations, including anti-money laundering (AML) and counter-terrorism financing (CTF) requirements; (g) to send important notifications regarding account and service updates; (h) to improve the quality and functionality of the Site.
3. Legal Basis for Processing
Candyland Casino processes personal data on the basis of one or more of the following legal grounds: (a) performance of a contract with the user; (b) compliance with legal obligations under Australian law; (c) legitimate interests pursued by the Company, such as ensuring the security and integrity of its services; (d) user consent, where required, particularly for direct marketing communications.
4. Disclosure of Personal Information
Your personal information may be disclosed to third parties only when necessary for the provision of services, legal compliance, or as otherwise permitted or required by law. Such third parties may include payment service providers, identity verification agencies, regulatory authorities, and law enforcement agencies. In all cases, Candyland Casino ensures that such third parties are bound by confidentiality and data protection obligations consistent with this Privacy Policy and applicable law.
5. International Data Transfers
Candyland Casino may transfer your personal information outside of Australia, including to jurisdictions that may not have equivalent data protection laws. In such cases, the Company implements appropriate safeguards, such as contractual clauses or data protection agreements, to ensure the continued protection of your information in accordance with Australian standards.
6. Data Security
Candyland Casino employs a range of technical and organizational measures to protect personal data against unauthorized access, disclosure, alteration, or destruction. These measures include encryption of data transmissions, secure storage systems, access controls, and regular security assessments. All employees and service providers handling personal data are required to adhere to strict confidentiality protocols and undergo periodic training on data protection practices.
7. Data Retention
Personal information is retained by Candyland Casino only for as long as necessary to fulfill the purposes described in this Privacy Policy or as required by law. This includes the retention of account details, transaction records, and customer correspondence for periods mandated by regulatory authorities. Upon expiry of retention periods, data is securely deleted or anonymized to prevent unauthorized recovery.
8. User Rights
As an Australian resident, you have certain rights regarding your personal information under applicable privacy laws. These rights include: (a) the right to access your personal information held by Candyland Casino; (b) the right to request correction or updating of inaccurate or incomplete data; (c) the right to request the deletion of your personal information, subject to legal and contractual obligations; (d) the right to object to or restrict certain types of data processing; (e) the right to withdraw consent for direct marketing communications at any time. To exercise any of these rights, you may contact our Data Protection Officer using the contact details provided below.
9. Cookies and Tracking Technologies
The Site uses cookies and similar tracking technologies to enhance user experience, analyze site traffic, and deliver personalized content. Cookies are small files stored on your device that enable the Site to recognize your preferences and activities. You may manage or disable cookies through your browser settings; however, certain functionalities of the Site may be affected if cookies are disabled.
10. Marketing Communications
Candyland Casino may use your contact information to send you marketing communications about products, services, Candyland promotions, or updates that may be of interest to you. You may opt out of receiving such communications at any time by following the unsubscribe instructions included in the communications or by contacting our support team. Opting out will not affect the delivery of important account or service-related information.
11. Protection of Minors
The services provided by Candyland Casino are strictly intended for individuals aged 18 years or older. We do not knowingly collect or process personal information from minors. If we become aware that a minor has submitted personal information, such data will be promptly deleted and access to services will be denied.
12. Changes to the Privacy Policy
Candyland Casino reserves the right to update or modify this Privacy Policy at any time to reflect changes in legal requirements or business practices. Users will be notified of any material changes through the Site or by direct communication. Continued use of the Site following any updates constitutes acceptance of the revised Privacy Policy.
13. Contact Information
If you have any questions, requests, or concerns regarding this Privacy Policy or the handling of your personal information, you may contact our Data Protection Officer at [email protected] or via the contact form available on the Site. We are committed to responding to all inquiries in a timely and transparent manner in accordance with applicable privacy laws.
14. Complaints
If you believe that your privacy rights have been infringed, you have the right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC) or another relevant supervisory authority. Candyland Casino encourages users to contact us first to resolve any concerns directly.
- Office of the Australian Information Commissioner: www.oaic.gov.au
This Privacy Policy is effective as of 2026 and applies to all users of Candyland Casino in Australia.